Policies governing your use of this Service, operated by AOQ Consulting.
Last updated: September 2026
These Terms of Use ("Terms") govern access to and use of this software-as-a-service platform (the "Service"), operated by AOQ Consulting ("we," "us," "our"). The Service is offered under several product brands depending on the customer's subscription tier, including DistrictNexus (K-12 education), TotalOpsCloud (general business), and MissionBridgeHQ (nonprofit organizations) -- each a "Facade" of the same underlying Service. These Terms apply regardless of which Facade you access.
The Service is provided to organizations ("Customers") -- school districts, businesses, and nonprofits -- that have entered into a subscription agreement with us, either directly or through an authorized reseller. Individual users (staff, administrators, guardians, students, donors, volunteers, and other roles a Customer configures) access the Service under that Customer's account. A Customer is responsible for the conduct of its own users and for ensuring each user's access is appropriate to their role.
You agree not to: use the Service to violate any law or regulation; attempt to gain unauthorized access to another Customer's data or account; interfere with or disrupt the integrity or performance of the Service; upload malicious code; or use the Service to harass, defame, or harm any person. We may suspend or terminate access for a violation of this section.
As between us and a Customer, the Customer retains all rights to the data it or its users submit to the Service ("Customer Data"), including student, employee, donor, and beneficiary records. We do not claim ownership of Customer Data and use it only to provide the Service, as described in the Privacy Policy below.
We aim to keep the Service available and will provide advance notice of planned maintenance where practical, but the Service is provided on an "as available" basis without guarantee of uninterrupted operation.
A Customer's subscription agreement governs the term and termination of Service access. Upon termination, we will make Customer Data available for export for a reasonable period before deletion, consistent with our data retention practices and any applicable legal requirements.
We may update these Terms from time to time. Material changes will be communicated to Customer administrators in advance of taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms can be directed to your Customer's account administrator or to AOQ Consulting through the Service's support channel.
Last updated: September 2026
This Privacy Policy explains how AOQ Consulting collects, uses, and protects information in connection with the Service, across every Facade (DistrictNexus, TotalOpsCloud, MissionBridgeHQ).
Information submitted by a Customer or its users in the course of using the Service, which may include: account and profile information (name, email, role); for K-12 Customers, student education records (schedules, grades, attendance, discipline, health, and special-program information) entered by school staff; for business and nonprofit Customers, employee, vendor, donor, or beneficiary records; and technical information such as IP address and browser type, collected automatically for security and service-operation purposes.
We use collected information solely to provide, maintain, and improve the Service for the Customer that submitted it: authenticating users, delivering the features a Customer has subscribed to, sending Service-related notifications, and diagnosing technical issues. We do not sell Customer Data, and we do not use it to serve third-party advertising.
For K-12 Customers, we act as a "school official" with a legitimate educational interest under the Family Educational Rights and Privacy Act (FERPA), performing services a school would otherwise perform itself, under the direct control of the school with respect to the use and maintenance of education records. We use student data only for the purposes authorized by the Customer, do not disclose it to third parties except as directed by the Customer or required by law, and delete or return it at the Customer's direction upon termination of the subscription, consistent with the Customer's own record- retention obligations. Access to student-level data within the Service is restricted to users the Customer has authorized for that specific student's data (see our per-student access-control design), not merely to any user with a Customer account.
Where the Service is used by students under 13, accounts are provisioned by the school Customer under its own authority (acting in loco parentis for educational purposes, as contemplated by COPPA and FERPA), not through direct-to-consumer signup. We do not knowingly collect personal information directly from children outside of this school-directed context, and we do not use children's information for behavioral advertising.
We do not share Customer Data with third parties except: subprocessors who perform services on our behalf under confidentiality obligations (e.g., cloud hosting, email delivery), when required by law or valid legal process, or as directed by the Customer.
We use industry-standard safeguards -- encryption in transit, access controls scoped by role and tenant, and network segmentation between customer environments -- appropriate to the sensitivity of the data involved.
We retain Customer Data for as long as the subscription is active and for a reasonable period afterward to allow export, unless a shorter period is required by law or requested by the Customer.
Individuals with questions about data held about them should contact their Customer's administrator (e.g., their school, employer, or the nonprofit they engage with), who controls that data within the Service. We support Customer administrators in fulfilling applicable access, correction, and deletion requests.
We may update this Privacy Policy from time to time; material changes will be communicated to Customer administrators in advance of taking effect.
Last updated: September 2026
The Service uses a small number of cookies and similar browser storage mechanisms, limited to what's needed to operate securely:
We do not use third-party advertising or cross-site tracking cookies. Because authentication cookies are strictly necessary for the Service to function, there is no cookie-consent banner for them; you can control or clear cookies through your browser's own settings, though doing so will sign you out of the Service.
Last updated: September 2026
The Service and its underlying software are © AOQ Consulting. Content that a Customer or its users upload or publish through the Service (including pages built with the Page Builder) remains the property of that Customer, subject to the license the Customer grants us to host and display it as part of providing the Service.
If you believe content hosted through the Service infringes your copyright, notify us with: (1) identification of the copyrighted work, (2) identification of the allegedly infringing material and its location within the Service, (3) your contact information, (4) a statement that you have a good-faith belief the use is unauthorized, and (5) a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act on the copyright owner's behalf. If you don't have a DistrictNexus account, you can submit a notice directly through our public copyright-report form; account holders can also send notices through the Service's support channel or to your Customer's account administrator. We will investigate and, where warranted, remove or restrict access to the material and notify the party who posted it, consistent with the notice-and-takedown process of the Digital Millennium Copyright Act.
A party whose content was removed may submit a counter-notice disputing the takedown. We may restore content in response to a valid counter-notice absent further legal action. We reserve the right to suspend or terminate accounts that are repeat infringers.
Last updated: September 2026
AOQ Consulting is committed to making the Service usable by everyone, including people with disabilities. This matters especially for our DistrictNexus Facade, where public school Customers have their own obligations under Title II of the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.
We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA for Service interfaces we control directly. Accessibility of Customer-authored content (e.g., a district's own Page Builder site) is the responsibility of that Customer, though the Service's own component library is built with accessible markup as a foundation.
If you encounter an accessibility barrier while using the Service, please report it through your Customer's account administrator or the Service's support channel, including the page and a description of the issue, so we can investigate.